Q I see Greek yogurt everywhere. Is it good for you? A Are you asking if yogurt is good for you as an individual, or is yogurt good for everyone? We don’t give personalized nutrition advice, but all year we have been asking our readers to practice mindfulness, which is avoiding mechanical motions in everyday life […]

Perhaps it’s the purchasing power of the Baby Boomers, an increasingly competitive marketplace, a backlash against automated phone trees, or the threat of a negative online review. Whatever the cause, offering quality customer service has become a focus for retailers, airlines, hotels and restaurants. Other nontraditional outlets, like hospitals and banks, are looking to make your experience with them more pleasurable. They constantly send […]

Q My husband had knee surgery, but about 10 days later he had to go back to the hospital to treat an infection. Is this common? A Sadly, yes. Hospital readmissions are a serious problem for patients and their caregivers. Readmissions lengthen recovery time, rack up co-pays, and keep you from resuming your life. Readmissions […]